At Dial and Search, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the details you share with us when you use our website, contact us, or avail our home appliance repair and maintenance services.
1. Information We Collect
We may collect the following types of information from our customers:
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Personal Information: Name, phone number, email address, and residential or service address.
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Service Details: Information about your appliance type, issue description, and service preferences.
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Payment Information: When applicable, we collect payment details through secure payment gateways.
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Usage Information: Data such as IP address, browser type, and device information when you visit our website.
2. How We Use Your Information
We use the collected information for the following purposes:
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To provide and manage our home appliance repair and maintenance services.
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To schedule service appointments and communicate with you regarding your requests.
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To send service confirmations, updates, and feedback requests.
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To improve our services, website performance, and customer experience.
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To process payments securely.
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To comply with legal obligations and resolve disputes.
3. Information Sharing
We do not sell, rent, or trade your personal information. However, we may share it with:
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Authorized technicians or service partners who perform the repair services.
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Third-party payment processors for secure transactions.
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Legal authorities, if required by law or to protect our rights and customers’ safety.
4. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our systems use encryption, firewalls, and secure networks to ensure data safety.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze site performance. You can choose to disable cookies in your browser settings, but some parts of the website may not function properly.
